pksolt Privacy Policy

pksolt ("we", "us", "our") operates the online gaming platform available at pksolt.one, offering cricket betting, sports wagering, live casino, and slot games to registered players. For the purposes of this Privacy Policy, pksolt is the data controller in respect of the personal data collected through the pksolt Platform.

We are committed to processing your personal data lawfully, fairly, and transparently in accordance with applicable data protection legislation and international best practices in data privacy for online gaming operators.

pksolt collects the following categories of personal data. We have organised these into the table below for clarity:

pksolt does not collect or process any Special Category data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless specifically required by applicable law.

pksolt collects personal data through the following means:

The majority of personal data pksolt holds is provided directly by you when you register an account, complete our KYC verification process, make a deposit or withdrawal request, contact our customer support team, or respond to a survey or promotion.

When you access the pksolt Platform, our systems automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. This data is collected to maintain platform security, improve user experience, and analyse aggregate usage patterns. Please refer to Section 7 (Cookies & Tracking) for full details.

In limited circumstances, pksolt may receive personal data about you from third-party sources, including:

• Identity verification and KYC service providers who validate the documents you submit.
• Payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) who confirm transaction details.
• Fraud detection and anti-money laundering (AML) screening providers who flag potential risks.
• Advertising partners who may confirm that you clicked on a pksolt advertisement before visiting our Platform (where applicable and subject to your consent).

pksolt processes your personal data for the following specific purposes:

• Account Creation and Management: To register your pksolt account, verify your identity, and maintain your account in good standing throughout the duration of your membership.
• KYC and Age Verification: To confirm that you are at least 21 years of age and legally entitled to use the pksolt Platform, in compliance with applicable gaming regulations. This is a legal obligation we cannot waive.
• Payment Processing: To process deposits, withdrawals, and refunds in PKR via your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank).
• Game and Betting Services: To provide, operate, and improve pksolt's cricket betting, sports wagering, live casino, and slot gaming services.
• Customer Support: To respond to your queries, complaints, and support requests promptly and effectively.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct on the pksolt Platform.
• Legal and Regulatory Compliance: To comply with applicable laws, gaming regulations, AML requirements, and directions from regulatory or law enforcement authorities.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling, apply responsible gaming tools where appropriate, and discharge our duty of care obligations to players.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates via email or in-app notification — but only where you have provided your prior consent or where permitted by applicable law. You may withdraw consent at any time.
• Platform Improvement: To analyse aggregate usage data to improve the pksolt Platform's performance, design, and content offering for Pakistani players.

pksolt processes your personal data on the following legal bases:

The processing of identity data, contact data, financial data, and identity documents is necessary for the performance of the contract between you and pksolt (i.e. the Terms & Conditions you agreed to upon registration). Without this data, pksolt cannot provide you with gaming services.

KYC/AML verification, age verification, transaction record-keeping, and cooperation with regulatory and law enforcement authorities are legal obligations incumbent on pksolt as a licensed gaming operator. We have no discretion to process this data on an opt-out basis.

pksolt processes technical and usage data, and conducts fraud detection and platform security activities, on the basis of its legitimate interests as an online gaming business — specifically, its interest in maintaining a secure, fair, and technically stable platform for all players. We have assessed that these interests are not overridden by your data protection rights.

Where pksolt sends you direct marketing communications, this is done on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing conducted prior to withdrawal, by updating your communication preferences in your pksolt account settings or by contacting [email protected].

pksolt does not sell your personal data. We share your personal data only with the following categories of recipients, and only to the extent necessary for the purposes described in this Policy:

pksolt engages trusted third-party service providers who process data on our behalf under binding data processing agreements. These include: identity verification providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), cloud hosting and infrastructure providers, customer support software providers, fraud detection and AML screening services, and email communication platforms.

pksolt will disclose personal data to competent regulatory, judicial, or law enforcement authorities where required to do so by applicable law, court order, or binding governmental directive. We will, where legally permissible, notify you of any such disclosure.

Certain games available on pksolt are provided by third-party game studios. These providers may receive aggregated or pseudonymised gameplay data for the purpose of game performance monitoring and RNG certification. Individual player identity data is not shared with game providers.

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of pksolt's assets, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer via email prior to your data being transferred and becoming subject to a different privacy policy.

pksolt uses cookies and similar tracking technologies on the Platform to ensure the site functions correctly and to improve your experience. The categories of cookies we use are as follows:

You may manage your cookie preferences at any time through the cookie consent panel accessible via the footer of any pksolt page, or by adjusting the settings of your web browser. Please note that disabling strictly necessary cookies will impair the functionality of the pksolt Platform.

pksolt retains your personal data for the following periods:

• Account and Identity Data: Retained for the duration of your active account, and for a period of five (5) years following account closure, to comply with AML record-keeping obligations and to resolve any post-closure disputes.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial regulations.
• KYC Documents: Retained for five (5) years following account closure or the date of document submission, whichever is later.
• Support and Communications Records: Retained for three (3) years from the date of the communication, or until the matter to which they relate is fully resolved.
• Technical and Usage Data: Retained in identifiable form for up to twenty-four (24) months from collection, after which it is anonymised or deleted.
• Marketing Preferences: Retained until you withdraw consent, after which a record of the withdrawal is kept for compliance purposes.

At the end of the applicable retention period, pksolt will securely delete or permanently anonymise your personal data, such that it can no longer be attributed to you as an identified individual.

pksolt implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• SSL/TLS Encryption: All data transmitted between your device and the pksolt Platform is encrypted in transit using industry-standard TLS 1.2 or higher protocols.
• AES-256 Encryption at Rest: Sensitive personal data — including identity documents, payment credentials, and KYC materials — is stored using AES-256 encryption.
• Access Controls: Access to personal data within pksolt's internal systems is restricted on a strict need-to-know basis, with role-based access controls and multi-factor authentication enforced for all staff with data access privileges.
• Security Monitoring: pksolt's infrastructure is monitored continuously for intrusion attempts, anomalous behaviour, and vulnerability indicators.
• Penetration Testing: pksolt commissions independent security assessments and penetration testing on a regular basis to identify and remediate vulnerabilities before they can be exploited.
• Data Breach Response: pksolt maintains a documented data breach response procedure. In the event of a breach that is likely to result in a high risk to your rights and freedoms, pksolt will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.

As a pksolt user, you have the following rights in relation to the personal data we hold about you. You may exercise any of these rights by submitting a request to [email protected]. pksolt will respond to all rights requests within thirty (30) calendar days:

The pksolt Platform is strictly intended for users who are at least twenty-one (21) years of age. pksolt does not knowingly collect personal data from individuals under the age of 21. Our mandatory KYC verification process is specifically designed to prevent under-age individuals from accessing our gaming services.

If pksolt becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately closed, all associated data will be deleted from active systems (subject to any legal hold obligations), and the matter will be escalated to our compliance team.

As an internationally licensed gaming platform, pksolt may transfer your personal data to service providers and infrastructure partners located outside of Pakistan. Where such transfers occur, pksolt ensures that appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses approved by competent data protection authorities, incorporated into our contracts with third-party processors.
• Transfers to recipients located in jurisdictions that have been assessed to offer an adequate level of data protection.
• Binding corporate rules, where applicable, for transfers within corporate group entities.

By using the pksolt Platform and providing us with your personal data, you acknowledge that your data may be processed in jurisdictions outside Pakistan. pksolt commits to ensuring that any such transfer does not diminish the protections afforded to you under this Privacy Policy.

The pksolt Platform may, from time to time, contain references to third-party services, payment providers, or game studios. Please note that pksolt has no control over the privacy practices of third-party platforms and this Privacy Policy does not apply to any third-party website, application, or service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of pksolt.

pksolt accepts no responsibility or liability for the privacy practices of any third party, and the inclusion of a reference to a third-party service on the pksolt Platform does not constitute an endorsement of that third party's privacy practices.

pksolt reserves the right to update and amend this Privacy Policy from time to time to reflect changes in applicable law, regulatory guidance, our data processing practices, or the services we offer on the Platform. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

Where changes to this Policy are material — meaning they significantly affect your rights or the way your data is processed — pksolt will notify you via the email address registered to your account at least fourteen (14) days before the changes take effect. Your continued use of the pksolt Platform following the effective date of any revised Policy constitutes your acknowledgement of the updated terms.

We encourage you to review this Privacy Policy periodically so that you remain fully informed about how pksolt handles your personal data.

If you have any questions, concerns, or requests in relation to this Privacy Policy or the manner in which pksolt processes your personal data, please contact our privacy team using the details below:

• Email: [email protected] — please include "Privacy Request" in the subject line so your query is directed to the correct team.
• Live Chat: Available 24/7 via the chat widget on all pksolt Platform pages — ideal for general queries.

For formal Subject Access Requests or other rights requests, please send your request by email to [email protected] with the subject line "Data Rights Request — [Your Registered Email]" and include a clear description of the right you wish to exercise. pksolt may request proof of identity before processing your request, to ensure we do not inadvertently disclose your personal data to an unauthorised third party.